/* ==========================================================================
   support_v2 skin — layered on top of the Shreyu (Bootstrap 4) theme.
   Only overrides; the theme's layout/JS behaviour is untouched.
   ========================================================================== */

:root {
    --v2-font: "Inter", "Nunito Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
    --v2-bg: #f4f6fb;
    --v2-surface: #ffffff;
    --v2-border: #e6e9f2;
    --v2-text: #1f2333;
    --v2-muted: #6b7280;
    --v2-primary: #5369f8;
    --v2-primary-soft: #eef0fe;
    --v2-success: #16a34a;
    --v2-success-soft: #dcfce7;
    --v2-warning: #b45309;
    --v2-warning-soft: #fef3c7;
    --v2-info: #1d4ed8;
    --v2-info-soft: #dbeafe;
    --v2-danger: #dc2626;
    --v2-danger-soft: #fee2e2;
    --v2-radius: 12px;
    --v2-radius-sm: 8px;
    --v2-shadow: 0 1px 2px rgba(16, 24, 40, .04), 0 4px 16px rgba(16, 24, 40, .05);
}

/* ---------- base ---------- */
html, body { font-family: var(--v2-font) !important; }
body { background: var(--v2-bg); color: var(--v2-text); font-size: .9rem; -webkit-font-smoothing: antialiased; }
h1, h2, h3, h4, h5, h6, .h1, .h2, .h3, .h4, .h5, .h6 { font-family: var(--v2-font); font-weight: 600; color: var(--v2-text); letter-spacing: -.01em; }
a { color: var(--v2-primary); }
a:hover { color: #3e51d6; }
.text-muted { color: var(--v2-muted) !important; }
.font-weight-semibold { font-weight: 600; }

::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: #cdd3e1; border-radius: 8px; }
::-webkit-scrollbar-thumb:hover { background: #b3bbd0; }

/* ---------- topbar ---------- */
.navbar-custom {
    background: var(--v2-surface);
    box-shadow: none;
    border-bottom: 1px solid var(--v2-border);
    padding: 0 20px 0 28px;
}
.navbar-custom .logo .logo-lg { display: inline-flex; align-items: center; gap: 10px; }
.navbar-custom .logo-tag {
    font-size: .72rem; font-weight: 600; letter-spacing: .08em; text-transform: uppercase;
    color: var(--v2-primary); background: var(--v2-primary-soft); padding: 3px 8px; border-radius: 999px;
}
.navbar-custom .topnav-menu .nav-link { color: var(--v2-muted); }
.navbar-custom .topnav-menu .nav-link:hover { color: var(--v2-primary); }
.navbar-custom .button-menu-mobile { color: var(--v2-muted); }
.topbar-search {
    position: relative; margin-right: 18px;
}
.topbar-search i {
    position: absolute; left: 12px; top: 50%; transform: translateY(-50%);
    color: var(--v2-muted); font-size: .85rem; pointer-events: none;
}
.topbar-search input {
    width: 280px; height: 38px; border: 1px solid var(--v2-border); background: var(--v2-bg);
    border-radius: 999px; padding: 0 14px 0 34px; font-size: .85rem; color: var(--v2-text);
    transition: border-color .15s, box-shadow .15s, background .15s;
}
.topbar-search input:focus { outline: none; background: #fff; border-color: var(--v2-primary); box-shadow: 0 0 0 3px rgba(83, 105, 248, .15); }
.avatar-initials {
    display: inline-flex; align-items: center; justify-content: center;
    width: 36px; height: 36px; border-radius: 50%;
    background: linear-gradient(135deg, #5369f8, #7c8cff); color: #fff; font-weight: 600; font-size: .9rem;
    flex-shrink: 0;
}
.avatar-initials.avatar-sm { width: 40px; height: 40px; }
.pro-user-name { font-weight: 600; font-size: .85rem; }
.pro-user-desc { font-size: .72rem; }
.profile-dropdown-items { border: 1px solid var(--v2-border); box-shadow: var(--v2-shadow); border-radius: var(--v2-radius-sm); }

/* ---------- sidebar ---------- */
.left-side-menu { background: var(--v2-surface); box-shadow: none; border-right: 1px solid var(--v2-border); }
.sidebar-user { padding: 14px 20px 10px; }
#sidebar-menu .menu-title { font-size: .66rem; font-weight: 600; color: #9aa3b8; letter-spacing: .1em; padding: 18px 20px 8px 24px; }
#sidebar-menu > ul > li > a {
    margin: 2px 12px; padding: 10px 12px; border-left: 0; border-radius: var(--v2-radius-sm);
    font-size: .875rem; font-weight: 500; color: #4b5162; transition: background .15s, color .15s;
}
#sidebar-menu > ul > li > a i { width: 20px; margin: 0 10px 0 0; font-size: 1rem; color: #7b8398; }
#sidebar-menu > ul > li > a:hover, #sidebar-menu > ul > li > a:focus { background: var(--v2-bg); color: var(--v2-text); }
#sidebar-menu > ul > li > a:hover i { color: var(--v2-primary); }
#sidebar-menu > ul > li.mm-active > a, #sidebar-menu > ul > li > a.active {
    background: var(--v2-primary-soft); color: var(--v2-primary); border-left: 0;
}
#sidebar-menu > ul > li.mm-active > a i, #sidebar-menu > ul > li > a.active i { color: var(--v2-primary); }
#sidebar-menu .menu-arrow { right: 24px; top: 11px; }
#sidebar-menu > ul > li > ul { padding-left: 40px; }
#sidebar-menu .nav-second-level li a { padding: 7px 12px; font-size: .83rem; color: #5b6275; border-radius: 6px; }
#sidebar-menu .nav-second-level li a:hover { color: var(--v2-primary); }
#sidebar-menu .nav-second-level li.mm-active > a, #sidebar-menu .nav-second-level li > a.active { color: var(--v2-primary); font-weight: 600; }
.metismenu li a[aria-expanded=true] { color: var(--v2-primary) !important; }

/* ---------- content / cards ---------- */
.content-page { padding: 0 24px 24px; }
.content-page .content > .container-fluid { padding-left: 0; padding-right: 0; }
.page-title h3, .content h3.mt-0 { font-size: 1.35rem; margin-top: 1.5rem !important; }
.card {
    border: 1px solid var(--v2-border) !important; border-radius: var(--v2-radius) !important;
    box-shadow: var(--v2-shadow); margin-top: 0; margin-bottom: 1.25rem; cursor: default;
}
.card-body { padding: 1.25rem; }
.header-title { font-size: .95rem; font-weight: 600; }
.bg-white.p-4.row, .filter-bar {
    background: var(--v2-surface); border: 1px solid var(--v2-border); border-radius: var(--v2-radius);
    box-shadow: var(--v2-shadow); padding: 18px 20px !important; margin-left: 0; margin-right: 0;
}
.filter-bar .form-group { margin-bottom: .75rem; }
.filter-bar label, .form-group label, label.fw-bold {
    font-size: .74rem; font-weight: 600; text-transform: uppercase; letter-spacing: .05em; color: var(--v2-muted); margin-bottom: .35rem;
}

/* ---------- forms ---------- */
.form-control, .custom-select, .select2-container--default .select2-selection--single, .select2-container--default .select2-selection--multiple {
    border: 1px solid var(--v2-border) !important; border-radius: var(--v2-radius-sm) !important; font-size: .875rem;
    color: var(--v2-text); background-color: #fff; box-shadow: none;
}
.form-control { height: calc(1.5em + .9rem + 2px); padding: .45rem .8rem; }
.form-control:focus, .select2-container--default.select2-container--focus .select2-selection--multiple,
.select2-container--default.select2-container--open .select2-selection--single {
    border-color: var(--v2-primary) !important; box-shadow: 0 0 0 3px rgba(83, 105, 248, .15) !important;
}
textarea.form-control { height: auto; }
.select2-container--default .select2-selection--single { height: calc(1.5em + .9rem + 2px); }
.select2-container--default .select2-selection--single .select2-selection__rendered { line-height: calc(1.5em + .9rem); padding-left: .8rem; color: var(--v2-text); }
.select2-container--default .select2-selection--single .select2-selection__arrow { height: calc(1.5em + .9rem); }
.select2-container--default .select2-selection--multiple .select2-selection__choice {
    background: var(--v2-primary-soft); border: 0; color: var(--v2-primary); border-radius: 999px; padding: 2px 10px; font-size: .8rem;
}
.select2-container--default .select2-selection--multiple .select2-selection__choice__remove { color: var(--v2-primary); margin-right: 4px; }
.select2-dropdown { border: 1px solid var(--v2-border); border-radius: var(--v2-radius-sm); box-shadow: var(--v2-shadow); overflow: hidden; }
.select2-container--default .select2-results__option--highlighted[aria-selected] { background: var(--v2-primary); }
.select2-container--default .select2-search--dropdown .select2-search__field { border: 1px solid var(--v2-border); border-radius: 6px; }
.select2-results__option .s2-count { float: right; color: var(--v2-muted); font-size: .75rem; }
.flatpickr-input[readonly] { background: #fff; }

/* ---------- buttons ---------- */
.btn { border-radius: var(--v2-radius-sm); font-weight: 500; font-size: .85rem; padding: .45rem 1rem; box-shadow: none !important; transition: background .15s, color .15s, transform .05s; }
.btn:active { transform: translateY(1px); }
.btn-sm { padding: .3rem .7rem; font-size: .78rem; }
.btn-primary { background: var(--v2-primary); border-color: var(--v2-primary); }
.btn-primary:hover { background: #4356e0; border-color: #4356e0; }
.btn-success { background: var(--v2-success); border-color: var(--v2-success); }
.btn-success:hover { background: #15803d; border-color: #15803d; }
.btn-danger { background: #fff; border-color: var(--v2-border); color: var(--v2-danger); }
.btn-danger:hover { background: var(--v2-danger-soft); border-color: var(--v2-danger-soft); color: var(--v2-danger); }
.btn-dark { background: var(--v2-text); border-color: var(--v2-text); }
.btn-dark:hover { background: #000; border-color: #000; }
.btn-outline-primary { border-color: var(--v2-border); color: var(--v2-text); background: #fff; }
.btn-outline-primary:hover, .btn-outline-primary.active, .btn-outline-primary:not(:disabled):not(.disabled).active {
    background: var(--v2-primary-soft) !important; border-color: var(--v2-primary-soft) !important; color: var(--v2-primary) !important;
}
.btn-outline-secondary { border-color: var(--v2-border); color: var(--v2-muted); background: #fff; }
.btn-outline-secondary:hover { background: var(--v2-bg); color: var(--v2-text); border-color: var(--v2-border); }
.btn-padding { padding-top: .45rem; padding-bottom: .45rem; }
.btn-call i { font-size: .75rem; }

/* ---------- tables / DataTables ---------- */
.table { color: var(--v2-text); margin-bottom: 0; }
.table thead th {
    font-size: .72rem; font-weight: 600; text-transform: uppercase; letter-spacing: .06em; color: var(--v2-muted);
    border-top: 0; border-bottom: 1px solid var(--v2-border); background: #fafbfe !important; padding: .7rem .75rem; white-space: nowrap;
}
.table td { border-top: 1px solid var(--v2-border); padding: .7rem .75rem; vertical-align: middle; font-size: .85rem; }
.table tbody tr { transition: background .1s; }
.table tbody tr:hover td { background: #fafbff !important; }
table.dataTable { border-collapse: collapse !important; }
table.dataTable thead .sorting:before, table.dataTable thead .sorting:after,
table.dataTable thead .sorting_asc:before, table.dataTable thead .sorting_asc:after,
table.dataTable thead .sorting_desc:before, table.dataTable thead .sorting_desc:after { bottom: .6rem; }
div.dataTables_wrapper div.dataTables_length select { width: auto; display: inline-block; height: 34px; padding: 0 1.6rem 0 .6rem; border: 1px solid var(--v2-border); border-radius: 6px; font-size: .8rem; }
div.dataTables_wrapper div.dataTables_filter input { border: 1px solid var(--v2-border); border-radius: 999px; height: 34px; padding: 0 .9rem; font-size: .85rem; width: 240px; margin-left: .5rem; }
div.dataTables_wrapper div.dataTables_filter input:focus { outline: none; border-color: var(--v2-primary); box-shadow: 0 0 0 3px rgba(83, 105, 248, .15); }
div.dataTables_wrapper div.dataTables_length label, div.dataTables_wrapper div.dataTables_filter label, div.dataTables_wrapper div.dataTables_info { font-size: .8rem; color: var(--v2-muted); }
div.dataTables_wrapper div.dataTables_info { padding-top: .9rem; }
.dataTables_wrapper .dataTables_paginate .pagination { margin-top: .6rem; }
.page-link { border: 1px solid var(--v2-border); color: var(--v2-text); font-size: .8rem; padding: .35rem .7rem; margin-left: 4px; border-radius: 6px !important; }
.page-item.active .page-link { background: var(--v2-primary); border-color: var(--v2-primary); }
.page-item.disabled .page-link { color: #b6bccb; }
div.dataTables_wrapper div.dataTables_processing {
    top: 60px; border: 1px solid var(--v2-border); border-radius: var(--v2-radius-sm); box-shadow: var(--v2-shadow);
    background: #fff; color: var(--v2-muted); font-size: .8rem; padding: .6rem 1rem; height: auto; width: auto; margin-left: -60px;
}
.ticket-id { font-weight: 600; font-variant-numeric: tabular-nums; white-space: nowrap; }
.ticket-details { color: inherit; display: block; min-width: 180px; }
.ticket-details:hover { text-decoration: none; }
.ticket-details:hover .text-dark { color: var(--v2-primary) !important; }
.ticket-query { min-width: 24rem; max-width: 34rem; white-space: pre-wrap; line-height: 1.45; color: #3c4257; }
.host-chip { display: inline-block; padding: 3px 9px; border-radius: 999px; background: var(--v2-bg); border: 1px solid var(--v2-border); font-size: .74rem; font-weight: 500; color: #4b5162; white-space: nowrap; }
.host-chip-sub { background: var(--v2-primary-soft); border-color: transparent; color: var(--v2-primary); }
.assignee-chip { display: inline-block; padding: 2px 9px; margin: 2px 4px 2px 0; border-radius: 999px; background: var(--v2-primary-soft); color: var(--v2-primary); font-size: .74rem; font-weight: 500; white-space: nowrap; }

/* ---------- status pills ---------- */
.status-pill, .badge-status {
    display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border-radius: 999px;
    font-size: .74rem; font-weight: 600; white-space: nowrap; line-height: 1.4;
}
.status-pill::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.status-pill.status-pending, .badge-status.pending { background: var(--v2-warning-soft); color: var(--v2-warning); }
.status-pill.status-inprogress, .badge-status.inprogress { background: var(--v2-info-soft); color: var(--v2-info); }
.status-pill.status-resolved, .badge-status.resolved { background: var(--v2-success-soft); color: var(--v2-success); }
.status-pill.status-spam, .badge-status.spam { background: #e5e7ee; color: #6b7280; }

/* ---------- toasts ---------- */
.v2-toast {
    display: none; position: fixed; top: 84px; right: 20px; z-index: 100002;
    min-width: 260px; max-width: 420px;
    padding: 12px 40px 12px 42px; border-radius: var(--v2-radius-sm); background: #fff;
    border: 1px solid var(--v2-border); box-shadow: 0 8px 24px rgba(16, 24, 40, .12); font-size: .85rem; color: var(--v2-text);
}
.v2-toast > i { position: absolute; left: 14px; top: 50%; transform: translateY(-50%); font-size: 1.1rem; }
.v2-toast-success { border-left: 4px solid var(--v2-success); }
.v2-toast-success > i { color: var(--v2-success); }
.v2-toast-danger { border-left: 4px solid var(--v2-danger); }
.v2-toast-danger > i { color: var(--v2-danger); }
.v2-toast-close { position: absolute; right: 10px; top: 50%; transform: translateY(-50%); border: 0; background: transparent; color: var(--v2-muted); padding: 4px; cursor: pointer; }
.v2-toast-close:hover { color: var(--v2-text); }

/* ---------- dashboard ---------- */
.host-card .card-body { padding: 1rem 1.15rem; }
.host-card .host-head { display: flex; align-items: center; gap: 10px; margin-bottom: .9rem; }
.host-card .host-head img { width: 36px; height: 36px; object-fit: contain; border-radius: 8px; background: var(--v2-bg); padding: 4px; }
.host-card .host-head h5 { margin: 0; font-size: .95rem; }
.host-card .host-row { display: flex; align-items: center; justify-content: space-between; padding: 6px 0; color: var(--v2-text); font-size: .83rem; text-decoration: none; }
.host-card .host-row + .host-row { border-top: 1px dashed var(--v2-border); }
.host-card .host-row:hover { color: var(--v2-primary); text-decoration: none; }
.host-card .host-count { font-weight: 600; font-variant-numeric: tabular-nums; padding: 2px 10px; border-radius: 999px; background: var(--v2-bg); }
.host-card .host-row.pending .host-count { background: var(--v2-warning-soft); color: var(--v2-warning); }
.host-card .host-row.inprogress .host-count { background: var(--v2-info-soft); color: var(--v2-info); }
.host-card .host-row.resolved .host-count { background: var(--v2-success-soft); color: var(--v2-success); }
.stat-card { border-radius: var(--v2-radius) !important; }
.stat-card .card-body { padding: 1.1rem 1.25rem; }
.stat-card h4 { font-size: .8rem; font-weight: 600; text-transform: uppercase; letter-spacing: .06em; color: var(--v2-muted); margin-bottom: .4rem; }
.stat-card h2 { font-size: 1.9rem; font-weight: 700; letter-spacing: -.02em; }
.stat-card small { color: var(--v2-muted); }
.stat-card .stat-icon { width: 42px; height: 42px; border-radius: 10px; display: inline-flex; align-items: center; justify-content: center; font-size: 1.2rem; }
.stat-card.total .stat-icon { background: var(--v2-primary-soft); color: var(--v2-primary); }
.stat-card.pending .stat-icon { background: var(--v2-warning-soft); color: var(--v2-warning); }
.stat-card.inprogress .stat-icon { background: var(--v2-info-soft); color: var(--v2-info); }
.stat-card.resolved .stat-icon { background: var(--v2-success-soft); color: var(--v2-success); }
a:hover .stat-card { border-color: #cfd5ea !important; }

/* ---------- side panel (ticket editor) ---------- */
.side-panel { box-shadow: -8px 0 32px rgba(16, 24, 40, .16); }
.form-side { border-right: 1px solid var(--v2-border); }
.log-side { background: var(--v2-bg); }
#panel_update_btn { background: var(--v2-primary); box-shadow: none; border-radius: var(--v2-radius-sm); font-size: .9rem; padding: 10px; }
#panel_update_btn:hover { background: #4356e0; box-shadow: none; transform: none; }
.timeline-body { border-color: var(--v2-border); border-radius: var(--v2-radius-sm); }
.timeline-item::before { background: var(--v2-border); }

/* ---------- login ---------- */
body.authentication-bg { background: radial-gradient(1200px 600px at 10% -10%, #e9ecff 0%, var(--v2-bg) 55%); }
.login-card { border-radius: 16px !important; overflow: hidden; }
.login-card .form-control { height: 46px; }
.login-card .input-group-text { border: 1px solid var(--v2-border); border-right: 0; border-radius: var(--v2-radius-sm) 0 0 var(--v2-radius-sm); background: #fff; }
.login-card .input-group .form-control { border-radius: 0 var(--v2-radius-sm) var(--v2-radius-sm) 0 !important; }
.login-art { background: linear-gradient(160deg, #5369f8 0%, #7c8cff 100%); }

/* ---------- misc ---------- */
.dropdown-item-text { padding: .5rem 1.25rem; }
.custom-responsive-datatable { width: 100% !important; }
@media (max-width: 767.98px) {
    .content-page { padding: 0 12px 24px; }
    .filter-bar, .bg-white.p-4.row { padding: 14px !important; }
}